Privacy Policy

At Mesenei.com, we are committed to protecting the privacy and security of our students and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our arts education programs for children. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Website includes:

1.1. Personal Data

Personally identifiable information, such as your name, email address, telephone number, and child's name and age that you voluntarily give to us when you register for art classes, music lessons, theater workshops, or other creative activities, or when you contact us. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Website or enrolling in our programs.

1.2. Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website.

1.3. Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

1.4. Data From Social Networks

User information from social networking sites, such as Facebook, Instagram, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

  • Create and manage your account.
  • Process payments and refunds.
  • Email you regarding your account or order.
  • Fulfill and manage enrollments, payments, and other transactions related to the Website.
  • Send you a newsletter with information about our programs, events, and services.
  • Respond to your inquiries and customer service requests.
  • Administer contests, promotions, surveys, or other Website features.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Deliver targeted advertising, newsletters, and other information regarding our programs to you.
  • Increase the efficiency and operation of the Website.
  • Monitor and analyze usage and trends to improve your experience with the Website.
  • Notify you of updates to the Website.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3. Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

3.4. Interactions with Other Users

If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity.

3.5. Online Postings

When you post comments, contributions or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Mesenei.com aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Under GDPR, you have the following rights:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6. Children's Privacy

As an arts school for children, we understand the importance of protecting children's privacy. The Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any personal information on this Website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information on the Website without their permission.

If you have reason to believe that a child under the age of 13 has provided personal information to us through the Website, please contact us, and we will endeavor to delete that information from our databases.

7. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Website, which is incorporated into this Privacy Policy. By using the Website, you agree to be bound by our Cookie Policy.

8. Your Rights

You have the right at any time to:

  • Check whether we hold personal data about you, access such data, and receive information about how we process it
  • Correct inaccurate personal data
  • Have your personal data deleted if we no longer need it, or if processing it is unlawful
  • Object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation
  • Request the restriction of the processing of your personal data in specific cases
  • Receive your personal data in a structured, commonly used, and machine-readable format and/or have your personal data transmitted to another controller where this is technically feasible
  • Withdraw your consent to our processing of your personal data
  • Lodge a complaint with a supervisory authority

9. Contact Us

If you have questions or comments about this Privacy Policy, please do not hesitate to contact us through the Website or via the email address provided on our contact page.

Last Updated: June 1, 2023